Section
Section
Reviews
Reviews
Reviews
How to Reply to Postive and Negative Customer Reviews
By Dave Hermansen
Oct 13, 2021
Getting more customer reviews is vital when you build an online store since it makes your store look more professional, trustworthy and ultimately get more conversions. But did you know that handling existing reviews also highly contributes to your success?
Once your store is actively receiving orders, you will be getting customer reviews quite frequently, especially if you have automatic review request emails scheduled to send to past buyers. Like most online stores, you’ll receive all sorts of customer reviews, both compliments and complaints. We highly recommend that you reply to all customer reviews that you receive. Why? Because this attentive action lets your customers know you care about them and are doing everything you can to create a positive shopping experience.
Now let’s discuss the best practices when it comes to replying to different types of customer reviews.
Replying to positive customer reviews
Everything you need to grow your store, all in one place
Everything you need to grow your store, all in one place
Everything you need to grow your store, all in one place
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